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‎08-10-2023 01:20 AM

HP Recommended
Product: Voyager 5200 UC USB-A
Operating System: Microsoft Windows 10 (64-bit)

My Voyager 5200 UC headset functions adequately within a limited range of approximately 3-4 feet, I have noticed significant degradation in voice quality over this range. The voice of the individual on the other end becomes distorted and robotic, making it impossible to comprehend the conversation.

1 REPLY 1

‎08-11-2023 08:12 AM

HP Recommended

Hello, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 5200 UC. 
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done please switch off and switch on the headset again to save the changes made. 
4. Could you please confirm if the provided USB dongle is connected to the PC?

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