Voyager 5200 causes phone to ring at MAX volume when connected

[KP-Kazoo]

This is a new problem for a Poly V5200 headset that I've had for a while. I'm using it with a Pixel 9 Pro XL. When the headset is connected to the phone and a call comes in, it rings at the maximum volume, even though the phone ring volume is set much quieter. It doesn't happen when the v5200 is not connected to my phone or when the phone is connected Bluetooth devices like my earbuds. This is super annoying and I need it fixed. Any thoughts on what the issue is and how to address it?  

[M_Salman]

Hi @KP-Kazoo, Welcome to Poly HP Support Community.  

I’m sorry to hear about the issue you’re facing with your Voyager 5200 headset. I understand how crucial it is to have your headset working properly, and I’m here to assist you. Please follow the troubleshooting steps below and test the headset:
 

1. Kindly verify and update the headset firmware using the Poly Lens application on your PC.

2. Disable or reset the headset sensors using the Poly Lens application.

3. If the issue persists, please perform a reset on the headset using the Poly Lens application.

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[KP-Kazoo]

Firmware 4.6.0_v4981 - Voyager 5200 Series.

None of the troubleshooting steps solved the problem. 

[M_Salman]

Thank you for the response @KP-Kazoo 

I’m sorry to hear that the issue is still ongoing. To help troubleshoot, could you please test the headset on a different mobile phone or PC? If the problem continues with the headset, I recommend reaching out to HP Support. Our Support Engineers will be able to assist you further. You can contact them using the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman