Voyager 6200 UC

[penguin356]

Poly Voyager 6200 UC USB C and Iphone issues

I have my 6200 UC connected to my iphone via Bluetooth and to the Win 11 laptop via the USB C dongle

All FW is up to is up to date on the dongle and 6200 UC as per Poly lens.

Recently updated my iphone 16 Por Max to IOS 26.0 I can longer get sound to work from my laptop to my 6200 via the dongle IF iphone is connected to my 6200. If i disconnect my 6200, or turn off Bluetooth, on iphone, 6200 starts working again with laptop and USB C dongle. This has not been an issue in the past. I have reset the 6200 and dongle via Poly Lens and repaired with dongle and Iphone. Issues still persists.

[Meghana_10]

Hello @penguin356, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 6200 UC.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try pairing the Poly Voyager 6200 UC to any other iPhone that does not have iOS 26 and check if the issue still persists?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[penguin356]

That's not an option. I can tell you this worked fine prior to IOS 26.

[Meghana_10]

Thank you for your response. @penguin356

To help verify compatibility, we kindly suggest testing the headset with another iPhone that is running a version of iOS earlier than 26. 

Please try with any other iPhone or an Android phone and let us know so that we can assist you further.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @penguin356

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[penguin356]

Things have started work normally again. NO changes made on my end to my laptop or my phone. 

[M_Salman]

Thank you for the confirmation. @penguin356, 
 

We're very pleased to hear that the issue has been resolved. Should you need any further assistance, please don't hesitate to reach out to us again through this forum. We're always here to help.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman