Voyager Focus 2 Microphone and mute button stopped functioning

[Mahmoudrifai]

I was handling a call and the mute button stopped functioning, the microphone was at that moment functioning well, but not go into a mute state using the button, after I finished my call, I turned off/on the headset and now the microphone not functioning.

-I tried to reset

-use new PC 

-using cable/reset configuration

the issue persisted.

before RMA, I need the Firmware file for the headset to fetch again may it help?

[M_Salman]

Hi @Mahmoudrifai Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the issue you're experiencing with the Voyager Focus 2 UC headset. It appears you have attempted nearly all the troubleshooting steps, which suggests the headset may be defective. I recommend contacting HP Support to inquire about a replacement if your headset is still under warranty. Our support engineers should be able to assist you with this matter. You can reach HP Support through the provided link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman