Voyager Focus UC Not working

[Jsnow25]

Unable to use headset - shows two blue dots next to headset where it normally charges -> Tried restarting device or connecting to computer wihout any luck 

[Meghana_10]

Hello @Jsnow25, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Focus UC.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

If your Poly Voyager Focus UC headset shows two blue dots next to it where it normally charges, it may indicate a connectivity or charging issue. Here are some steps to troubleshoot and potentially resolve the issue:
 

1. Check the Charging Connection: Ensure that the headset is properly placed on the charging stand or connected via the USB charging cable. The LED indicators should light up to confirm it is charging.
 

2. Inspect the Charging Contacts: Make sure that the charging contacts on both the headset and the stand are clean. Dust or debris can prevent charging. Clean them gently with a soft, dry cloth.
 

3. Confirm Power: Verify that the charging stand is connected to a powered USB port or a functioning power outlet.
 

4. Reset the Headset:

• Turn off the headset.
• Wait for a few seconds and then turn it back on.

5. Update Firmware and Software:

• Download and install the Poly Lens Desktop app from support.hp.com/us-en/poly.
• Use the app to check for firmware updates for your headset.

6. Reconnect to Bluetooth Device:

• Turn off Bluetooth on the connected device and then turn it back on.
• Remove the headset from the list of paired devices on your Bluetooth device and pair it again by following the pairing instructions.

7. Check LED Indicators: Refer to the Poly Voyager Focus UC user guide to understand the meaning of different LED indicators and ensure that the headset is functioning as expected.
pdf_9539671_en-US-1.pdf

8. Restore the headset settings to default: Please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC. Once done, please switch off and switch on the headset again to save the changes made.

9. Check if the BT700 adapter is paired to the PC correctly and working by checking the LED indicator.
 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Jsnow25

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Jsnow25, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[M_Salman]

@Jsnow25,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman