Create an account on the HP Community to personalize your profile and ask a question
11-18-2022 03:23 AM
I have recently purchased a voyager focus UC, which works really well on my desktop, which runs Windows 10 (so I guess there are no problems with headset).
However, when I use my brand new Dell XPS 17 9710, the audio sounds grainy and a bit distorted. It's relatively mild but it's definitely noticeable compared with my desktop.
This is particularly problematic because I use dictation software, which is main reaon I bought headset, and it affects accuracy.
All drivers up to date. I've disconnected, restarted and reconnected.
Troubleshooter finds no problem.
Have turned off audio enhancements.
Have made default device in device manager.
Any ideas would be gratefull received. Let me know if further details helpful?
11-18-2022 04:48 AM
Hello @Matt_Hartley ,
Welcome to the Poly Community.
Most likely down to intel smart sound technology. I suggest you do a community search.
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN