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‎11-27-2023 12:44 PM

HP Recommended
Product: Voyager Free 60+ UC USB-A

Ever since I updated the firmware to 231.591.0.5039 by case loses its charge extremally fast.  Is this a known issue?  What is the fix? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2023 10:36 AM

HP Recommended

Thank you for the update.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

View solution in original post

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3 REPLIES 3

‎11-28-2023 12:45 PM

HP Recommended

Hello BQ86, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager Free 60+.
Could you please check for any firmware updates for the earbuds on the Poly Lens application and update the earbuds.
Please note that the firmware on both the charging case and the earbuds should match. Please check for the updates and update them.

Regards,
Meghana

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‎11-28-2023 01:13 PM

HP Recommended

Both the Case and the earbuds have the same firmware. (231.591.0.5039)

BQ86_0-1701202304678.png

BQ86_1-1701202408691.png

 

 

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‎11-30-2023 10:36 AM

HP Recommended

Thank you for the update.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

Was this reply helpful? Yes No
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