Voyager Free 60+ Frequent Disconnects with iPhone

[NikosVas]

Hello,

I am using the Poly Voyager Free 60+ with my iPhone, but I often experience disconnections. The earbuds randomly drop the Bluetooth connection, and I have to manually select them again from the iPhone Bluetooth settings to reconnect.

So far, I have:

• Installed the latest firmware via the Poly Lens app

• Performed a factory reset through Poly Lens

Unfortunately, I no longer have the retail box and I was only able to find the Serial Number (SN=G9JVL7), not the Part Number (P/N).

Has anyone else experienced similar Bluetooth instability with the Voyager Free 60+ and iPhone? Any suggestions on how to improve the stability or further troubleshooting steps would be appreciated.

Thank you.

[M_Salman · Accepted solution]

Hello @NikosVas, Welcome to the HP Poly Support Community.

Thanks for reaching out to the community with your query regarding the Poly Voyager Free 60+.
 

I'm sorry to hear you're experiencing connection issues—I completely understand how important it is to have your device working reliably. Let’s walk through a few troubleshooting steps that may help improve the Bluetooth stability with your iPhone:

Recommended Troubleshooting Steps:

1. Forget and Re-pair the Device on iPhone This helps clear any pairing conflicts:

• Go to Settings > Bluetooth
• Tap the "i" icon next to Voyager Free 60+
• Select “Forget This Device.”
• Restart both your iPhone and the earbuds
• Reconnect the earbuds via Bluetooth

2. Ensure iOS Is Up to Date

• Go to Settings > General > Software Update
• Make sure your iPhone is running the latest iOS version

3. Reset or Disable Wearing Sensors

• Open the Poly Lens mobile app
• Try disabling or resetting the wearing detection/sensors
   

4. Reset iPhone’s Bluetooth Settings

       Note: This will reset all Wi-Fi and Bluetooth settings.

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

5. Limit Connections to One Device at a Time

• If your earbuds are connected to multiple devices, try disconnecting from all but your iPhone to rule out multipoint-related issues.

6. Test on a Different Device

• If possible, try pairing your Voyager Free 60+ with another smartphone or PC.
  This helps isolate whether the issue is device-specific.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @NikosVas,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[NikosVas]

Hello,

Thank you for your support. I followed the instructions you provided regarding the Bluetooth headset issue, but unfortunately, it still didn’t work as expected. The problem persists.

Is there anything else we could try to resolve this?

Thanks again for your help!

[M_Salman]

Thank you for your response. @NikosVas

Could you please confirm whether you’ve had a chance to test the headset on a different PC? If not, we kindly recommend trying it on another system, if possible. This will help us isolate whether the issue is specific to your current setup.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi there!
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi @NikosVas, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[NikosVas]

Hi Salman,

I hope this message finds you well.
I would like to report that the issue with the headset persists. Its use remains difficult, as it continues to disconnect intermittently. Additionally, the audio quality received by the person on the other end of the call is poor, making communication challenging.
Has this particular model been known to exhibit such behavior? Any insights or suggestions would be greatly appreciated.
Thank you in advance for your support.
Best regards,
Nikos Vasiatis

[M_Salman]

@NikosVas,

We're here to help you tackle that issue with headset Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman