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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-25-2023 12:28 PM

HP Recommended
Product: Voyager Free 60+ Series

Hola, tengo el Voyager Free 60+ Series, el problema se presenta cuando ingresa una llamada, en se momento dice: "Llamada de" ___________

Faltando el nombre de contacto que figura en el teléfono celular o numero que se muestra en la pantalla del teléfono. Posterior a ello debería decir: "Responder o ignorar"

Al decir verbalmente: "Responder" los auriculares deberían decir: "Respondiendo la llamada"

Ya que no lo dice o no lo hace y en el caso que uno decide contestar la llamada mediante la pantalla del teléfono dice: "Respondiendo la llamada".

Por lo que los comando de voz no están funcionado.

1 REPLY 1

‎10-25-2023 01:08 PM

HP Recommended

Hello @juandp333 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request. In addition, this is an English speaking only forum.

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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