• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Voyager Free 60+ UC, Touchscreen Charge Case, USB-C, White Sand 7Y8G5AA

I can't get the charging case to recognize the right ear bud.  It will not charge.  Pins look good. Updated the charging case firmware to see if that would help.  I can't upgrade the one ear bud as it needs the pair to be seen.   Is this just a defective unit?  The buds were not used for a couple of weeks.  The right one was more discharged than the left at the time.  Any suggestions?  Case and left ear bud are completely charged.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

To those interested.  I used a multimeter and verified that the right pins on the case were indeed outputting 5v.  I believe that the right earbud was so drained of power that the "logic" could not wake up and initialize.  I left the device plugged in overnight.  It's been my experience that any device may still charge the battery sitting on a power source.  In the morning, the case still did not recognize the right ear bud. it.  I was able to manually turn on and off the right earbud.  So that was new as it would not power on before.  When I returned it to the case, the case saw both earbuds and showed that both were fully charged.  It has worked ever since.  So don't let these get too low on power. 

View solution in original post

3 REPLIES 3
HP Recommended

Hello, welcome to the HP Poly community.
Could you please try charging the earbuds with a different charger and also a different power source?

HP Recommended

To those interested.  I used a multimeter and verified that the right pins on the case were indeed outputting 5v.  I believe that the right earbud was so drained of power that the "logic" could not wake up and initialize.  I left the device plugged in overnight.  It's been my experience that any device may still charge the battery sitting on a power source.  In the morning, the case still did not recognize the right ear bud. it.  I was able to manually turn on and off the right earbud.  So that was new as it would not power on before.  When I returned it to the case, the case saw both earbuds and showed that both were fully charged.  It has worked ever since.  So don't let these get too low on power. 

HP Recommended

Thank you so much for the update. 

Regards,
Meghana

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.