Voyager Surround 80 M

[Mak2307]

My headset keeps on beeping and pausing music. I've tried YouTube and Spotify and have issues with both. Even if I'm not playing music it keeps on beeping.  I've already sent a new pair back and got a replacement. This new headset also has the same issue.  There is something seriously wrong with this headset.

Firmware is updated. I've removed and added it several times to the phone. Tried on multiple phones android and IOS. Same issue. 

Product is like paperweight unusable.

[Meghana_10]

Hello @Mak2307, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Surround 80 M. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

If your Poly Voyager Surround 80 is continuously beeping and pausing the music across various platforms such as YouTube and Spotify, here are some steps you can follow to troubleshoot the issue:

1. Check Active Sensors: Sometimes, the smart sensors on your headset might cause unexpected behavior, such as pausing music. Ensure the sensors are functioning properly. You might need to reset these sensors if they are not working as expected. To reset, connect the headset directly to your computer's USB port, and place it with the ear cups up on a flat, non-metallic surface for over 10 seconds.

2. Bluetooth Connection Stability: Beeping and pauses might result from unstable Bluetooth connections. Ensure that the headset is within range and that there are no physical obstructions between the device and headset.

3. Device Compatibility: Configure your headset sound settings properly on your device whether it be a computer or phone. This ensures that the headset is correctly recognized by the device and that sound is transposed correctly.

4. Battery Level: Confirm that your headset was fully charged to avoid interruptions due to low battery warnings.

5. Factory Reset: 

• Connect the Poly Sync 20 to your computer or PC using a USB cable.
• Open the Poly Lens Desktop Application.
• Select the Poly Sync 20 from the list in left sidebar.
• Navigate to Settings > Reset Device. 
• Click Restore Defaults. 
• Confirm the reset, when prompted and then unplug the power the device off and on again for the settings to fully take effect.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Mak2307]

Hello,

1. Ive tired the mentioned method and it did not seem to help.
2. Even if the headphones are connected directly to the computer without the bluetooth being used, the same beeping keeps on taking place. Even if its connected to or not to anything it keeps making the beeping noise.
3. Ive tried it with multiple android and iphones. Two different computers. 
4. Batter level has been charged to 100% still the same problem. 
5. Factory reset multiple times yet it does not help at all.

[Mak2307]

You can check out a video showing the problem here: https://limewire.com/d/kME24#Hzz1m1Iwyh

[Meghana_10]

@Mak2307 Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

Meghana 

[Meghana_10]

Hi there! @Mak2307

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Meghana