Voyager Surround 85 won't charge. Not wirelessly by the stand and not from the original USB

[guylo]

Hi, my Voyager Surround 85 won't charge. Not wirelessly from the stand and not from the original USB C cable supplied. Tried Other cables, charges or outlets but it won't charge. There is no damage to the headphones and they are in near brand new condition. 

[M_Salman]

Hi @guylo, Welcome to Poly HP Support Community.  

I'm really sorry to hear about the challenge you're facing with the headset, I completely understand how important it is for it to be working smoothly. Please follow a few troubleshooting steps to see if we can resolve this:
 

1. Check the firmware: Please verify and update the headset’s firmware using the Poly Lens application.
2. Try a different power source: If possible, try using a different power adapter or outlet to ensure the headset is getting enough power.
3. Reset the headset: You can also try resetting the headset using the Poly Lens application.
    

If the headset is powered off and these steps don't seem to help, I recommend reaching out to HP Support. Our dedicated support engineers are ready to assist and will be able to help get this resolved for you. You can contact them by clicking the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman