When I unmute in Teams, the headset pauses for 1-2 seconds, blocking incoming and outgoing audio

[OldSchooled]

Every time I unmute in Teams, incoming audio (people speaking) pauses for 1-2 seconds. The mic is still also muted during this time. After the pause, the mic is unmuted and incoming audio functions again. 

I'm using the Voyager 5200. I've fully updated the firmware and I've downloaded poly lens to adjust Mute On/Off alerts. Oddly, there is no option to turn that completely off, only voice, single tone, and double tone. None of those fix this and there is always a pause where I cannot hear incoming audio, often missing what people are saying if I want to unmute. I've also tried turning off all notifications. Nothing works. 

[Meghana_10]

Hello, @OldSchooled, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager 5200 headset.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try using the headset with any other softphone, such as the Zoom workspace application, and check if the issue still persists?
2. Could you please reset and also disable the sensors of the headset and check if the issue still persists?

Reset sensors:

● Wearing the headset, tap the Call button to test sensors. A talk-time voice alert means sensors are working. A tone or lack of voice prompts means sensors need to be reset.

● To reset the sensors, power on the headset, connect the headset to a USB cable, and plug the cable into your computer's USB port or an AC wall adapter (not included). Then place the headset on a flat, non-metallic surface for more than 10 seconds.

Disable sensors:

● You can disable your headset smart sensors in the Poly Lens App or by using a button press while your headset is idle. Simultaneously press and hold the Call and Mute buttons for 5 seconds. You hear "smart sensors off."

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana