brand new headset - dongle no longer responsive.

[sh3lbi3]

hello, for my job, i just purchased a voyager 4310 UC USBC. Serial # 319kjj

Randomly, the dongle has stopped being responsive. I would like a replacement dongle and i would also like to know how to prevent this in the future. this is the third time this has happened to me (on other headsets belonging to a different employer) 

thanks, 

Shelbie Laurita

1316 Animas St. 

Montrose, CO 81401

832-381-0660

shelbie.laurita.m4qp@statefarm.com

[Meghana_10]

Hello @sh3lbi3, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 4310 UC.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

This is to inform you that if the headset is under 30 days from the day of purchase, we would request that you go back to the seller and get the headset replaced. 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana