cant hear well.. the sound low

[Natphen]

Good Day,

My Product is Plantronics SN 24EL3D ..Thank you so much for your taking care for that ..  I know this is a new devise..unfortunately 😅when I am using the receive is very clear but almost  everyone said : when they heard the sound is not clear is pretty low sound even they switched higher volume, they all said my sound is very low  when we were talking “ just let you know , thank you very much !

Regards 

Yung 

+16047270503

Plantronics Customer Care <noreply@plantronics.com> 於 2023年5月1日 下午1:48 

Claim ID: 845388

Dear NATPHEN YUNG, We’re happy to inform you that your replacement has shipped. Shipping Information To track the status of your shipment, click here: FEDEX-Parcel-Priority — 397727629697 Please allow 24-48 hours for the tracking information to appear. Shipping Address NATPHEN YUNG 11440 Daniels Rd Richmond, BC CA V6X 1M8 Shipped products 1 — Voyager Legend, Standard

[Prajwal_10]

Welcome to HP Poly Support Community.  

Please try the troubleshooting steps:

• Reset Sensors:
  1. Test Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors are working. A tone means sensors need to be reset. 
  2. Reset To reset the sensors, charge your headset and place on a flat non-metallic surface for more than 10 seconds.
   
• Ensure your headset firmware is up-to-date. 
• If the above steps do not fix the issue, pair it with a different device and check if you are still facing the same issue.
  If the issue still persists with a different device, I will request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/  

Regards,
Prajwal

[Natphen]

Hello Prajwal,

I tried your method to reset, but still the one hear my call's sound still weak.

i tried to contact tech. support but very difficult to reach .. i try many time to sign in / log in/ contact / , unfortunately hard to reach them , please director me to them, many thanks

Regards,

Natphen 

c6047270503

[Prajwal_10]

Hi Natphen,

I'm sorry to hear that the issue still persists.
Please do not hesitate to contact our technical support team at 1 8882484143.