headset poly saavi 8220 UC, and it has stopped working after OS windows 11 upgrade

[vipin28]

I have been using poly saavi 8220 UC from past 4 months on windows 10, after upgrading the OS to windows 11,  the headset is working anymore. The Bluetooth is not getting detecting, multiple time presses the button, replugged, also the headset is not working via cable (C-type) , have downlowded Poly Lens desktop, but there also the bluetooth device is not coming up.

[M_Salman]

Hello @vipin28, Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device. I'm sorry to hear that you're experiencing issues with your Savi 8220 UC. I understand how important it is to have your headset functioning reliably, and I truly appreciate your patience as we work through this together.

Please follow the troubleshooting steps below and test the headset afterward:
 

• Update the headset using the Poly Lens application on your PC to ensure it is running the latest firmware.
• Check the Device Manager on your PC, locate the Savi drivers, uninstall them, and then restart both the PC and the headset before testing again.
• In the Poly Lens application, verify whether there is an option to remove a trusted device. If available, please remove it and retest.
• Navigate to the headset settings in Poly Lens and, if the option is present, perform a headset reset, then test the device.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @vipin28,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @vipin28, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @vipin28 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman