if i use the headset for input and output at the same time, the sound quality will get really bad

[Matei1234]

even tho i use a cable conection the sound quality is still bad when i try to use the mic. 

[M_Salman]

Hello @Matei1234 , Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[Matei1234]

Voyager 4320 . And i want to tell u that i eould like to use this headphones for gaming if that s possible 

[M_Salman]

Thank you for your response  @Matei1234,

I’m sorry to hear about the issue you’re experiencing with your Poly Voyager 4320 headset. I completely understand how important it is to have your headset functioning perfectly, and I appreciate your patience as we work together to resolve this.
 

To help address the issue, please follow the troubleshooting steps below and then test the headset:
 

• Verify and update the headset firmware using the Poly Lens application on your PC.
• Ensure the headset is set as the default audio device on both your PC and the softphone application.
• Reset the headset through the Poly Lens application.
   

You can download the Poly Lens application here:
HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® India
 

Please note that the Voyager 4320 is primarily designed for audio calls and conferencing. If you’re considering using it for gaming, I recommend reviewing the detailed specifications in the Voyager 4320 datasheet, which can help determine compatibility for your use case.

Data Sheet: GetDocument.aspx

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Matei1234,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi @Matei1234 , 

I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[Meghana_10]

@Matei1234 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana