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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎09-12-2023 12:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a Ply Voyage 4210 that started had intermittent audio out of the speaker. I move it to a different office to look at it more and it worked fine. When I moved it back it stopped working again. There are a lot of these headsets in the call center so I thought it could be to many in one place. Today as I was working with it I noticed when you turn the headset off I didn't head the usual power off voice. Also when powering on it doesn't make any sound in the speaker. The point is I am looking to file a warranty check however the SN I have for the headset or the base unit doesn't not work. 

 

Can someone please help me fix the problem or file a warranty claim on it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2023 08:49 AM

HP Recommended

I found I was able to use the SN from the headset base to open a support chat for warranty instead of the SN of the headset itself. Contacted support and they where able to help me resolve the problem.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎09-13-2023 07:25 AM

HP Recommended

Hello @Jasonlinz ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature. I suggest to call or use Chat.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-13-2023 08:49 AM

HP Recommended

I found I was able to use the SN from the headset base to open a support chat for warranty instead of the SN of the headset itself. Contacted support and they where able to help me resolve the problem.

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-13-2023 09:58 AM

HP Recommended

Hello Jasonlinz, welcome to the HP Poly community.
Thank you so much for the update. 

Regards,
Meghana 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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