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‎12-08-2024 11:34 PM - last edited on ‎12-09-2024 01:07 AM by Level 14

HP Recommended

SN: <removed> for Poly 5200 headset. 

1 REPLY 1

‎12-09-2024 09:35 AM

HP Recommended

Hi @Arvind74, Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the issue you’re experiencing with the headset, and I truly understand how crucial it is to have it functioning properly. To help resolve the issue, I would appreciate it if you could try the following troubleshooting steps:
 

  1. Please verify and update the headset firmware using the Poly Lens application on your PC.
  2. Ensure the headset is set as the default device for both your PC and softphone.
  3. Confirm that all necessary audio drivers are installed on your PC.
  4. Try resetting the headset using the Poly Lens application.

If the issue persists after trying these steps, I kindly suggest reaching out to our HP Support team. Our support engineers are dedicated to assisting you, and I’m confident they will be able to help resolve the matter. You can contact HP Support by clicking on the following link.

 

https://support.hp.com/us-en/poly 
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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