poly voyager charging case is not working after i update the firmware...cable is working

[DaddyJoe]

My poly voyager 5200 uc is not working after i update the firmware both headset and charging case is up to date. cable is working perfectly fine before i update both of them.

[DaddyJoe · Accepted solution]

Headset is charging...i haveve issue with the charging case...since i bought it i already had problem woth charging case.

[Meghana_10]

Hello @DaddyJoe, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 5200 UC.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please elaborate the issue you are facing with the charging case so that I can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[DaddyJoe]

when i bought it..tje charging case already have issue self draining while the headset is stored. After i update the firmware to latest version. The issue now its not charging well . It only charging once i connect it to desktop...its not working if i charge it using 5v  and its still self draining...very stressful

[Meghana_10]

Thank you so much for your response. @DaddyJoe 

Could you please let us know how long it has been since the headset with the case was purchased?
 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[DaddyJoe]

6 months ago

[Meghana_10]

Thank you so much for your response @DaddyJoe 

could you please charge the Poly Voyager 5200 charging case with a different cable and different power source to check if the battery is still draining?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[DaddyJoe]

i already did...

[Meghana_10]

Thank you so much for your response @DaddyJoe 

We're here to help you tackle the charging case issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

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We're looking forward to helping you resolve this issue! 

Stay tuned and thanks for your patience! 

Regards, 

Meghana 

[abctong]

Hi. What is the solution here? I have the same problem and by headset is less than 3 weeks old.