poly voyager free 60+ uc usb-c wi issues

[Kalyan423]

poly voyager free 60+ uc usb-c wi issues is not working from long time, trying to reach service centers in Bangalore and Tiruapti, with no support.

[Meghana_10]

Hello @Kalyan423, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Free 60 +.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Use the USB dongle instead of Bluetooth
 

• Plug it in directly to a USB-C port on the laptop (avoid USB hubs or docks).
• Wait a few seconds until the LED on the dongle turns solid blue (connected).
• If it keeps flashing, open Poly Lens and pair it manually:
• Lens App → Device → Connect new device → BT700/BT900 → follow prompts.

2. Update firmware via Poly Lens

• Open Poly Lens Desktop App.
• Select Voyager Free 60+ UC and BT700 dongle separately.
• Go to Updates → Install for both.
• Reboot headset after update.

3. Check for wireless interference

• Move at least 1–2 meters away from your Wi-Fi router.
• Avoid using 2.4 GHz Wi-Fi channels near the headset.
• If possible, switch your Wi-Fi to 5 GHz band — the headset uses 2.4 GHz and can clash with your router signal.

4. Reset your headset

• Put earbuds in the case.
• Hold the pairing button on the case for 10 seconds until the LED flashes amber/red.
• Delete the pairing from your PC.
• Reconnect using the dongle or Bluetooth.

5. Check the “call/audio” mode

• In Windows sound settings:
• Output: “Poly Voyager Free 60+ Stereo”
• Input: “Poly Voyager Free 60+ Hands-Free AG Audio”

Make sure to select the same on the softphone used.

6. USB-C Dongle not recognized

• If your PC doesn’t detect the dongle:
• Try another USB-C port.
• Check Device Manager → Sound, video and game controllers.
• If not listed, reinstall Poly Lens, plug in again, and it will auto-install drivers.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Kalyan423

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Meghana 

[Meghana_10]

Hi @Kalyan423, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@Kalyan423 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Meghana