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‎06-17-2024 06:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I usually can update my voyager 5200 and it works fine. But now it wont allow me to update and if I got 5 feet away from my PC

1 REPLY 1

‎06-18-2024 11:06 AM

HP Recommended

Hi @15KD, Welcome to Poly HP Support Community.  
 

Kindly follow the below troubleshooting steps and test the headset.


Please connect the headset to a PC using a USB cable, ensuring that the headset is not paired with any device via Bluetooth. After that, kindly check and update the headset's firmware.

Please reset the headset using the Poly Lens application on the PC.

Alternatively, you could install the Plantronics Hub application to update the firmware and test the headset.

To download Plantronics hub: PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an Accepted Solution.

 

Regards,

Salman

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