voyager 5200 headset does not charge from the case

[Phillll1]

the case can be charged without problem, but when the headset cannot be charged when put in in the case. there is no dust on the charging pins. 

If I connect the USB cable to the USB port at the bottom of the 5200 headset, it charges too. 

Not sure how to fix this....

[Meghana_10]

Hello @Phillll1, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 5200.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Could you please connect the headset and the charging case to the PC and check for any firmware updates on the Poly Lens application and update them if there are any? 

2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 

3. Could you please try charging any other Voyager 5200 with the charging case if possible?

4. Confirm a Secure Connection:

Ensure the headset is properly seated within the charging case, as a loose connection can prevent charging. 

5. Inspect the Charging Port:

Clean the charging port on the case of any dirt or debris that could be obstructing the connection, using a soft cloth or compressed air. 
 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[M_Salman]

Hi @Phillll1,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[Meghana_10]

Hi @Phillll1, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@Phillll1, Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana