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‎07-12-2019 03:06 AM - last edited on ‎07-12-2019 09:06 AM by Retired

HP Recommended
Product: Example: 3QT61EA#ACB
Operating System: Unknown

Добрый день. В сервис обратился клиент с этим изделием. Вопрос - механическое повреждение петли экрана. Клиент настаивает на гарантийном обслуживании этого изделия. Фото прилагаю. 20190712_114142.jpg20190712_114150.jpg20190712_114207.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2019 09:08 AM

HP Recommended

@rkpsrv

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎07-12-2019 08:39 AM

HP Recommended

@rkpsrv

 

 

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

 

I work on behalf of HP
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‎07-12-2019 08:59 AM

HP Recommended

Good day. The service asked the client with this indication. The question is mechanical damage to the screen hinge. Customer insists on warranty service for this product. Attaching photo.

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‎07-12-2019 09:08 AM

HP Recommended

@rkpsrv

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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