Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

1020 Outlook locking up

HP Recommended
1020 x360
Microsoft Windows 10 (64-bit)

We have purchased and deployed 9 1020 x360 units with our companies custom image, all customers have complained of Outlook crashing and having to be forced closed, or forcing the unit to sleep and wake to get past it.


All running windows 10 enterprise 64 bit, soft-paq drivers loaded and using office 2016.


anyone else out there? 

Level 8
Level 8
1,195 1,195 74 153
Message 2 of 2
Flag Post
HP Recommended

first step in troubleshooting is to make sure the systems are up to date. use HP Image Assistant ( to update BIOS and drivers as suggested by the tool


BTW, HP IA does not require installation, so you can copy the unpacked folder to a share and run it from there on any machine that is exhibiting the problem

I work for HP. However, all opinions and comments are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation