Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

1030 g2 - Mouse lag and freezing / Jumping

HP Recommended
1030 g2
Microsoft Windows 10 (64-bit)



My office handed me this brand new notebook with touchscreen and pen etc. I was so amazed, but the I cant use the computer, its just so annoying. The mouse cursors freezes all the time, like the system was freezing for about 1 sec.


I tried to search online all I could. I tried new drives for the pen, for the graphic board (intel 620), update bios, diable the pen, nothing have helped.


We have also formatted the computer and reinstalled the entire system and NOTHING.


Please help

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation