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‎01-13-2021 05:53 PM

HP Recommended
Product: EliteBook x360 1040 G7
Operating System: Microsoft Windows 10 (64-bit)

Equipment that I have:

Elitebook  x360 1040 G7

Thunderbolt G2 Dock

DP to DP cables

USB C to USB C cables

 

Solved: 2 x 4K Monitor @ 60 Hz with Thunderbolt Dock G2 Output - HP Support Community - 7026313

I've read through this thread and still cannot figure out why I cannot get 4k on the 2nd monitor.  I have 1 DP to DP cable hooked to monitor 1, then a USB C to USB C cable hooked from the DP USB C port on the dock to the 2nd monitor.  This should work.  Why would I need a USB C to HDMI adaptor, like the thread says?   Updated Dock firmware already.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2021 10:41 PM

HP Recommended

@NismoZ 

 

Please check the options on page 16 of the following document

 

      https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-13-2021 10:41 PM

HP Recommended

@NismoZ 

 

Please check the options on page 16 of the following document

 

      https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-14-2021 06:32 AM

HP Recommended

Using the doc posted above, if you have a monitor with Thunderbolt/USB C port for video, then the solution is:

1st monitor: DP cable from Thunderbolt G2 dock to DP on monitor

2nd monitor: USB C Gen 2 cable that supports 4k@60 from Thunderbolt  G2 dock USB C port (make sure its the port on the right side looking at the rear) to monitor USB C video input.

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