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- 2x4k @ 60Hz Output on Thunderbolt G2 Dock

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01-13-2021 05:53 PM
Equipment that I have:
Elitebook x360 1040 G7
Thunderbolt G2 Dock
DP to DP cables
USB C to USB C cables
Solved: 2 x 4K Monitor @ 60 Hz with Thunderbolt Dock G2 Output - HP Support Community - 7026313
I've read through this thread and still cannot figure out why I cannot get 4k on the 2nd monitor. I have 1 DP to DP cable hooked to monitor 1, then a USB C to USB C cable hooked from the DP USB C port on the dock to the 2nd monitor. This should work. Why would I need a USB C to HDMI adaptor, like the thread says? Updated Dock firmware already.
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01-13-2021 10:41 PM
Please check the options on page 16 of the following document
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
Regards.
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01-13-2021 10:41 PM
Please check the options on page 16 of the following document
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-14-2021 06:32 AM
Using the doc posted above, if you have a monitor with Thunderbolt/USB C port for video, then the solution is:
1st monitor: DP cable from Thunderbolt G2 dock to DP on monitor
2nd monitor: USB C Gen 2 cable that supports 4k@60 from Thunderbolt G2 dock USB C port (make sure its the port on the right side looking at the rear) to monitor USB C video input.