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SquirrelWrath
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A brand new notebook updated then won’t power on

HP Recommended
Notebook - 15-dw0012na
Microsoft Windows 10 (64-bit)

Hi all, I bought a laptop this afternoon, I had a few driver issues that were resolved by hp remote access, windows 10 did all of it’s updates, or it said it was up to date but a check for updates found a large update to a newer version of win 10, while it was downloading and installing I went to make dinner, when I came back to laptop, hd light was on but screen was black. I thought it had gone to sleep, I’m new to laptops and pressed enter or maybe the trackpad to wake it, next thing I know the hd light is out and it won’t power on, no ac light either. Hp support were closed by then, I see no way to get at the battery to unplug it, not sure I want to fiddle with it tbh.

I will ring HP tomorrow to see if they can help somehow.

I’m reluctant to return it to Argos (uk store) as I have already loaded all my customers personal details on it 😞 

Any ideas on what would have caused this?

Not a very enjoyable experience with my first laptop 😞 

tia

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SquirrelWrath
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HP Recommended

I tried all the reset button combinations of other models that I could find, couldn’t find my model, and none worked.

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