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‎10-23-2018 10:54 AM

HP Recommended
Product: HP ELITEBOOK x 360 1020 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

i don't know if the correct way to report a PC problem. I have  a HP ELITEBOOK x 360 1020 G2, PRODID IEQ18EA#ABZ, bought on Dicembre 2017.

During the utilization of the PC there seems to be an overheating of the processor and the fan starts with a loud noise. 

Could you give me some information on what i should have to do.

 

Thank you very much

1 person had the same question
1 REPLY 1

‎10-23-2018 11:17 AM

HP Recommended

Hi,

You could try updating chipset drivers and BIOS and see if it helps.

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1020-g2/16425521

 

If the problem persists and the PC is under warranty you should contact HP support directly for servicing:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Hope it helps,

David

 

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