About my HP Victus laptop repair

[uday1011]

I am writing to express my extreme dissatisfaction with the ongoing issue I am facing regarding my laptop's malfunctioning screen. The laptop, which is still under warranty, has been experiencing a non-functional screen for the past four business days. Despite promptly reporting the problem and emphasizing the urgency of the situation due to my impending work deadlines, there has been an unexplained delay in technician assistance.

This delay has resulted in significant disruptions to my work schedule and responsibilities. I am currently facing impending deadlines that I am unable to meet due to the inability to use my laptop effectively. This unexpected downtime has not only caused a severe hindrance to my productivity, but it has also adversely affected my professional commitments.

Given that the product is well within its warranty period, I expected a swift resolution to this issue. However, the lack of a timely response from your technical support team is both unacceptable and frustrating. I have made repeated attempts to contact your customer service representatives, but I have received no satisfactory updates on when the technician will be available to address the problem.

Regrettably, if this issue is not resolved promptly, I will have no choice but to consider taking legal action to ensure that my rights as a consumer are upheld. I understand that unforeseen circumstances can occur, but the lack of communication and prolonged delay in rectifying this situation has left me with no other recourse.

I urge you to take immediate action to address this matter, either by dispatching a technician at the earliest convenience or by providing a replacement laptop to mitigate the impact on my work. I expect a prompt and comprehensive response to this letter and hope to see this issue resolved to my satisfaction in the shortest possible time frame.

[Irwin6]

Hi @uday1011,

 
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your Laptop screen malfunctioning. Not to worry I will help you to get a resolution to resolve the issue.

Please elaborate if your laptop screen is flickering, or blank screen, or if you are getting any error messages when you power it on to help you get the issue resolved as soon as possible.

May I know if you have already contacted HP and if you have a case number for your previous conversation?

I have sent you a private message. Please provide the case details if any in the private message.

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link


Take care and have a good day.

 

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