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HP Recommended

MY NEW PRINTER:

NAME: HP Laser Jet M209dw,

Serial no.: 

 

 

HP match for same SERIAL NUMBER is as follows:

HP LaserJet Pro P1108-printer

Produkt CE655A

Serienummer 

How to resolve, and ADD CORRECT INFO IN PROFILE? THANKS.

1 REPLY 1
HP Recommended

Hi @Joy1207,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you're experiencing an issue where the printer name is incorrect despite entering the correct serial number, there could be a few possible reasons for this. Here are some steps you can try to resolve the issue.

 

  • Verify the serial number: Double-check the serial number you entered to ensure it is correct. Sometimes it can be easy to misread or mistype the number.
  • Reset the printer: Power off the printer and disconnect it from the power source. Wait for a few minutes, then reconnect the power and turn the printer back on. This can help clear any temporary glitches.
  • Update printer firmware: Visit the official HP website and search for the specific model of your printer. Look for firmware updates or software downloads available for your printer. If there are any updates, download and install them following the provided instructions. Firmware updates can sometimes resolve compatibility issues.
  • Factory reset the printer: Performing a factory reset on the printer can help restore its default settings. However, note that this will erase any custom configurations you may have set. Consult the printer's manual or the HP support website for instructions on how to perform a factory reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.