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Subknave
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Message 1 of 8
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Another HP broken hinge on a 17-bs0xx laptop

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HP 17-bs0xx
Microsoft Windows 10 (64-bit)

The Left hinge on my HP laptop has broken afte about a year and a half of mild use. It mostly sits on the table ordesk and gets opened and closed a few times a day.

It was sticky for awhile and today it just poped open the left side of the screen and seems totally frozen. ANy way to get this fixed? I don't want to drop anothe 500 or more on a new computer.

7 REPLIES 7
rick-s
Retired
Retired
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Message 2 of 8
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@Subknave

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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alfonso20
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Message 3 of 8
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I also have the same laptop model. This began more than 6 months ago on my right hinge and now yesterday my left hinge is also becoming loose. I can't close my laptop at all and doing so causes my screen to lift up from the keyboard. I don't use my laptop everyday and I don't close it because of the right hinge. 

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 8
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@alfonso20 Welcome to HP Community!

 

It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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alfonso20
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I’m out of warranty so I can’t contact support and have them help me   My problem began just after my warranty expired. 

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praveen196
HP Support Agent
HP Support Agent
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Message 6 of 8
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@alfonso20

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

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ALauer
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Message 7 of 8
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My 17-bs0xx's left hinge has broken with mild use, and is out of warranty, too.

 

Is there any support that can be offered to me in this situation? I'd hate to have to pay to repair it when it seems to be a common issue. 

 

Thank you!

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 8 of 8
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@ALauer

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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