cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 3 0 0
Message 1 of 8
688
Flag Post

Another HP broken hinge on a 17-bs0xx laptop

HP Recommended
HP 17-bs0xx
Microsoft Windows 10 (64-bit)

The Left hinge on my HP laptop has broken afte about a year and a half of mild use. It mostly sits on the table ordesk and gets opened and closed a few times a day.

It was sticky for awhile and today it just poped open the left side of the screen and seems totally frozen. ANy way to get this fixed? I don't want to drop anothe 500 or more on a new computer.

7 REPLIES 7
Retired
Retired
2,526 2,501 105 386
Message 2 of 8
Flag Post
HP Recommended

@Subknave

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
0 Kudos
New member
2 2 0 0
Message 3 of 8
Flag Post
HP Recommended

I also have the same laptop model. This began more than 6 months ago on my right hinge and now yesterday my left hinge is also becoming loose. I can't close my laptop at all and doing so causes my screen to lift up from the keyboard. I don't use my laptop everyday and I don't close it because of the right hinge. 

0 Kudos
HP Support Agent
HP Support Agent
10,488 10,491 461 724
Message 4 of 8
Flag Post
HP Recommended

@alfonso20 Welcome to HP Community!

 

It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

0 Kudos
New member
2 2 0 0
Message 5 of 8
Flag Post
HP Recommended

I’m out of warranty so I can’t contact support and have them help me   My problem began just after my warranty expired. 

0 Kudos
HP Support Agent
HP Support Agent
10,488 10,491 461 724
Message 6 of 8
Flag Post
HP Recommended

@alfonso20

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

New member
1 1 0 0
Message 7 of 8
Flag Post
HP Recommended

My 17-bs0xx's left hinge has broken with mild use, and is out of warranty, too.

 

Is there any support that can be offered to me in this situation? I'd hate to have to pay to repair it when it seems to be a common issue. 

 

Thank you!

0 Kudos
HP Support Agent
HP Support Agent
20,155 20,114 882 941
Message 8 of 8
Flag Post
HP Recommended

@ALauer

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation