• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-04-2024 08:49 AM

HP Recommended
Product: HP Dragonfly Pro ONE (837U7AV)

I bought a laptop 2 months ago, and it has been randomly crashing since the beginning. Now, it fails to boot up at all and says Boot Device Not Found. 

 

Since the laptop is only 2 months old, it is clearly still under warranty. Even the HP website shows that the warranty is Active and has 9 months remaining. However, I've called HP support multiple times and they eventually just flat out tell me they will not do anything about it. I have tried to request to speak to a supervisor, but they give me the runaround and claim someone will call back in several hours, which doesn't happen.

 

Now that I'm looking at the forums, I realize I'm not the only one with this problem. It seems HP is not the company it used to be, and their "warranties" are complete garbage. I have always only bought HP laptops, but never again. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.