Applied for care pac refund 6 months ago

[bluewater69]

I applied for my care pac  for my laptop refund 6 months ago. I filled out the form  and submitted all the information. I haven’t heard back and there is nobody to contact.

[Gaya1239]

Hi @bluewater69,

Welcome to the HP Support Community

I'm sorry to hear about the trouble you're facing with your care pack refund for your HP laptop. Dealing with refunds and customer service can be frustrating, especially when there's a lack of communication.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

.

[Lifted1234]

I followed your instructions. I did not see a "Still Need Help" to click on. I can't imagine I missed seeing it. Perhaps this is incorrect information. This is my product number "8WH68AV" .

This has been the most aggrivating experience.  Why does HP make it so difficult for us to get our money back?  They should know when the time expires whether we used it or not. If we didnt. They should step up and return it. We shouldnt need to "apply" to get it back. We already agreed to the terms when we paid for the extended warranty. Ive spent hours on the phone. My call has been sent all over the world to Reps in various countries that know nothing. EVERY phone number ive been given DOESNT EVEN WORK. I get connected, and the call is terminated. 

I need further instructions.

[Elohi_NR]

Hi @Lifted1234,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This might require one-on-one interaction to fix the issue. we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!