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- Are ink cartridge's from HP " refills"

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02-13-2021 01:10 PM
I received an order of printing cartridge's from HP, but was somewhat discouraged. The packing was poor, inasmuch as the cellophane wrappings did not surround any of the cartridges and the cartridges themselves looked tampered with, partially opened.
02-16-2021 03:54 AM
Hi @spizwink,
HP does not refill ink cartridges if the package is distressed and cartridges are not in good shape
I’d recommend you contact HP Phone Support in your region for replacement options.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
And, Welcome to the HP Support Community.
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