cancel
Showing results for 
Search instead for 
Did you mean: 
JakubW
New member
1 0 0 0
Message 1 of 2
432
Flag Post

Are these temperatures normal? (To me it seems really bad)

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

 

I bought the new gem cut HP spectre x360 a week ago and it seemed to have high CPU usage with all the hp bloatware and then i installed Core Temp and while idle (5-9% CPU) the tempreatures are hovering over 50-55 degrees celsius with the optimal thermal settings in the HP Command Center. Since im used to a clean windows, i thought there was something im missing so i did a clean windows installation, installed necessary drivers and it did not change anything. 

 

Right now, once the CPU pushes around 30-40% utilization in Task Manager, im reaching tempreatures of 85-90 degrees celsius which, in my opinion, is bad. This is my first HP product and i dont know if this is a common issue?

 

I bought an external GPU as well so i could use the i7 8th gen for some gaming and even then, games that utilize 40-50% cpu push the CPU temps up to 95-97.

 

Im concerned if this is actually a hardware issue or if there are some BIOS tweaks that may cause this? I already downloaded the latest BIOS and did the upgrade through the HP support app. 

 

Thank you in advance for any advice. 

 

Here is an example: (also, once i use the performance settings in the HP command center, the temps go even higher) 

Second example is a "light use" in that there is a 1080p video playing in one chrome tab. 

 

reg.PNGCapture.PNG

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

@JakubW

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the computer is overheating.

 

Appreciate you trying the steps. Don't worry, I'm here to help! 

 

Let's try these steps -

  • Ensuring proper space for ventilation.
  • Placing the notebook in a cooler room.

Step 1 Change to balance mode in BIOS -
1) Enter BIOS by pressing F10 repeatedly at startup.
2) Under the System Configuration tab, select System Power Scheme.
3) Select Balance for the lower-power, cooler CPU mode.
4) Click Exit Saving Changes. Do not save Default settings because the default is Performance.

 

Step 2 Enabling HP Cool Control -
1) From the Windows desktop, open Control Panel.
2) Select HP Cool Control.
3) In the popup menu, select On for the lower-power, cooler CPU mode.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead :)​​​​​​​

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation