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02-23-2019 04:30 AM
I don't know what kind of audio problem I have on my laptop EliteBook 1050 G1...hardware software ? but it is very strange and frustrating. The audio on the B&O speakers of the laptop works bad.
I've updated everythink on the lapto and I've done severals test: all the recente driver on HP support, all the official updates of win 10 pro-64.
I need help from somebody who has my same laptop, because I'm thinking that it could be an hw problem (internal amplifier for the laptop's speaker ?)
The problem: audio instability. If I play a music the volume is not stable and sometims, there are some unwanted volume-variations. Not only: I can hear also unwanted "tone changes" with the sound "closed" and few seconds "open".
I've tried differens players, groove, windows media player.....the problem is also presente with youtube
With youtube-video "Betta Lemme- Bambola" - for example - this audio problem is very evident, it's a nightmare !!
I don't understand this problem... and I cannot believe that the audio on the internal speakers of this laptop (businnes laptop quite expensive) is so bad.
One note: using the headphone output of the laptop to an external speaker - in the same sw conditions (e.g sw player) - the problem is not present
Help me please
Thank you. Regards
02-28-2019 02:55 PM
if you have reimaged the laptop from the F11 recovery media and still having audio issues, i recommend you contact HP Support... that laptop has extensive warranty coverage
if yo uwant to try it, you can do a Windows reset which will take some time and then update all drivers as needed... it is possible that there may be a h/w problem with the speakers, maybe a lose cable connecting the speakers?
03-02-2019 05:15 AM
Thank you for your answer Soccer_dan
I did all the upgrades available for windows 10 + all the upgrades available on HP server for my laptop
I did also F11 procedure, but the audio problem was still there 😞
I've asket HP to replace it (I've bought it 20 days ago). No problems, now I'm waiting fro the new one (same model)
I hope that the new laptop is good
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