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RangerZ
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BSOD BAD_POOL_CALLER USB 3.0 SP78334 Intel USB 3.0 Driver for Intel 8 and U/Y Series Products

HP Recommended
Elitebook 840 G1
Microsoft Windows 7 (64-bit)

I have about a dozen 840 G1 on Win7 64 and so far 3 are generating BSOD when I install the above driver.

 

All the BIOS are the 1.46A (first thing I update).


Basicaly the machines BSOD with BAD_POOL_CALLER messages during the driver install. Using Nirsoft Blue Screen View I have been able to trace the issue to iusb3xhc.sys and ntoskrnl.exe. I have run the full PC-Tools from a USB and all HW passes.

 

I can get back in and see that the driver was not updated. I tried to update the driver from device manager directly from the SWSETUP\SP78334 folder which appears to have worked for at least one machine. I had another with a USB hub whose chipset was not recognized (USB 5534B and USB 2134B)and took some further action (below), but ultimatly realized this driver did not support my hardware, but the Intel version did (Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_5.0.4.43_v2.zip)

 

If I reinstall over the current version I get a message that not all was properly configured.


If I uninstall the "Intel USB 3.0 eXtensible Host Controller Driver" Application from Programs and Features the the computer will not boot, indeed goes into a BSOD. I am forced to recover with system restore. (Unfortunatly my propblem child had an issue with system restore which tells me my WMIStaging folder was not properly restored)

 

I updated one machine to the last Intel verson of the driver while attached to a docking station and it installed fine. Another on AC power (appeared) to install fine, but a few days later while on battery rebooted twice. I upgraded this to the Intel version and got BSOD. I believe the upgrade was done on battery.

 

I am trying to minimize the HP features installed and not using any of the security features including fingerprint reader. My list of installed drivers is as follows.

SP90176.EXE HP Notebook System BIOS Update 1.46
SP87257.EXE Intel Chipset Installation Utility 10.1.1.40 REV: A PASS: 1 (REBOOT)
SP90249.EXE Intel Management Engine (ME) Firmware Component 9.5.65.3000 Rev.A (INSATLL CONNECT TO POWER - REBOOT)
NOTE: The SA-00086 tool directs the user to SP82450, but this is newer. Also need driver
NOTE: This install is in a DOS box and does clearly indicate that it has completed.
SP79059.EXE Intel Management Engine Components Driver 11.6.0.1045 REV: A PASS: 1 (REBOOT)

The following drivers should be replaced by Intel USB 3.0- Series 8 Drivers
NOTE: MAKE A RESTORE POINT BEFORE INSTALLING EITHER DRIVER
NOTE: Install connected to a docking station if possible
SP78834.EXE Intel USB 3.0 Driver for Intel 8 and U/Y Series Products 4.0.6.60 REV: A PASS: 1
=> \Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_5.0.4.43_v2

SP79046.EXE Intel I217LM/V and I218LM Gigabit Ethernet Driver for Microsoft Windows 12.15.23.7 A 1

The following drivers should be replaced by Intel Proset drivers
SP87906.EXE Intel Bluetooth Driver (Windows 7) 20.60.0.4 Rev.A
=>BT_20.110.1_64_Win7.exe
SP87799.EXE Intel Wireless AC/N-7260 19.10.13.1 P 1
=> WiFi_20.90.0_PROSet64_Win7.exe

SP67270.EXE Intel Smart Connect Technology Driver 4.2.41.2499 A
Note: driver needed to avoid HW Error, but can be disabled => updates while sleeping
SP92181.EXE Intel Video Driver and Control Panel 10.18.14.5057 Rev.W
SP64824.EXE HP Universal Camera Driver 1.00 A 22 (Reads as SunplusIT 3.4.8.33 11/4/2013 in device manager)
SP65631.EXE IDT High Definition (HD) Audio Driver 6.10.6499.0 REV: J PASS: 20 NOTE: Check install=> Programs and features
SP91562.EXE Synaptics Mouse Driver 19.0.19.68 REV: A PASS: 3
SP74003.EXE Realtek USB and PCIe Media Card Reader Drivers 10.0.370.95 Rev.A (10.0.10143.21278 in Dev Mgr)
NOTE: Does not display in Softpaq unless a media card is installed

One thing I did not try is rolling back the device driver from Device Manager.

 

Ideally I am looking to know how to tell if this is installed correctly or how to properly remove and update the device.

 

FWIW, I have also had BSOD issues running the SP87906 BT driver, but no issues with Intel driver.

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