Bad out of the box #63 ink cartridges

[Olenascarguy]

This is the second time in 60 days I have bought bad #63 ink cartridge. Everything we own is HP.. If this happens again we'll NEVER own another HP product!!!!!

[A_Gayathri]

Hi @Olenascarguy,

Welcome to the HP Support Community

I understand you are facing an issue Bad out of the box #63 ink cartridges  I am sorry to here that. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Olenascarguy]

Don't bother. Have a system using 65s now. Page count  is about half the advertised number it should produce.   HP is definitely, intentionally screwing the consumer.

[sandytechy20]

@Olenascarguy 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.