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Bang & Olufsen Envy

The CD Eject has been troublesome from the beginning, but I always manage to get it open. For the first time I put in an SD card, and I'm literally having to dig it out with a pocketknife. This machine will NOT eject anything (Even after I go through steps to "Eject".) 

 

WHAT IS WRONG WITH THIS MACHINE? Specifically, how can I get my SD card out without tearing up my laptop!!! The eject doesn't work on ANYTHING!!!!

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