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HP Recommended
HP Pavilion Laptop PC 15-eg2000 (4U9E7AV)

Hello, everyone!
I recently bought a laptop (Pavilion 15-eg2020ua), installed Windows 10 and the necessary drivers, but I still have one(Base System Device) required driver installation in Other Devices section. I am worried that this might corrupt system files in the future and I can't find the right one to fix the problem. I attached the screenshot of the hardware ids.
Can someone give me a hand?

photo_5345902487632203139_x.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this driver for that device:

 

Intel Gaussian and Neural Accelerator Driver

 

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143912.exe 

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted:

 

[Manufacturer]
%Intel%=Intel, NTamd64.10.0, NTamd64.6.1

[Intel.NTamd64.10.0]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need this driver for that device:

 

Intel Gaussian and Neural Accelerator Driver

 

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143912.exe 

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted:

 

[Manufacturer]
%Intel%=Intel, NTamd64.10.0, NTamd64.6.1

[Intel.NTamd64.10.0]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0

HP Recommended

Thank you so much for your help and prompt reply! The issue is fixed.

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

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