-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- Base System Device driver missing

Create an account on the HP Community to personalize your profile and ask a question
07-30-2023 06:54 AM - edited 07-30-2023 06:58 AM
Hello, everyone!
I recently bought a laptop (Pavilion 15-eg2020ua), installed Windows 10 and the necessary drivers, but I still have one(Base System Device) required driver installation in Other Devices section. I am worried that this might corrupt system files in the future and I can't find the right one to fix the problem. I attached the screenshot of the hardware ids.
Can someone give me a hand?
Solved! Go to Solution.
Accepted Solutions
07-30-2023 07:31 AM
Hi:
You need this driver for that device:
Intel Gaussian and Neural Accelerator Driver
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143912.exe
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted:
[Manufacturer]
%Intel%=Intel, NTamd64.10.0, NTamd64.6.1
[Intel.NTamd64.10.0]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0
07-30-2023 07:31 AM
Hi:
You need this driver for that device:
Intel Gaussian and Neural Accelerator Driver
https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143912.exe
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted:
[Manufacturer]
%Intel%=Intel, NTamd64.10.0, NTamd64.6.1
[Intel.NTamd64.10.0]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0