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Battery don't charge

HP Recommended
Pavilion Gaming 15-ak002nl
Microsoft Windows 10 (64-bit)

The battery of my laptop HP do not charge. 

I did the whole disconnect AC, shut down, take battery out, etc, but doesn't work.


I have also done a test with HP PC Hardware Diagnostic Windows, and I had this error code 6CXU2X-80497R-MFPWLK-C08R13.





HP Support Agent
HP Support Agent
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Thank you for posting on HP Forums, 

Riddle_Decipher is at your service (Like a Genie, however, without magic powers) 😉 


You've performed the hardware test and it resulted with the failure ID – 6CXU2X-80497R-MFPWLK-C08R13,


Here's what the ID represents: 601

Battery failure


You will need to get the battery replaced, refer to my private message for further assistance:


Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

Thank you for your patience,

And have a good day ahead.

I am an HP Employee

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