Battery not charging

[Raaz3]

Hp Laptop battery not charging, only 2% charging show. if I plugged out AC adapter, laptop switched off. I tried many methods. but I am facing the same issue. please help me.

[Dragon-Fur]

@Raaz3

If this is your computer:

HP 15q-bu000 Laptop PC

then

The model was likely introduced in Mid-2017 (impossible to pinpoint without the full Model / Product number).

Regardless of the exact date, if your computer is "about" this old and the battery has stopped working:

The battery may  need to be replaced.

Things that are the Battery

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Recalls and Advisories

Be sure to check your computer’s Website Support for relevant advisories and bulletins

The battery might be on a Recall List

Information and instructions:  HP Replacement programs and product recalls

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Purchase Options

1. Ifyou determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 

1. If / When you know the battery type / part number, check for the battery at the Parts Store
2. If the part is not available from HP, use your search engine to search for the part in your region.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter your computer’s full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter your computer’s full model name
• When the website opens, select category User Guides
• Look for the Maintenance and Service guide for your computer
• The part numbers are listed in the component section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

Business Notebooks – “Ship” mode for notebook battery storage – Important Information

Advisory: HP Notebook PCs - Batteries May Not Charge After Extended Storage Period

Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks

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