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PeterKra
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Battery seems to be exploded on my model 13-ae015nd

HP Recommended
HP Spectre x360 convertible
Microsoft Windows 10 (64-bit)

Battery seems to be exploded on my model 13-ae015nd. Notebook has cracked in the corner. Battery seems to be swollen.

 

Where to go for guarantee?

 

Regards,

Peter Kranenburg

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Cheron-Z
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Message 2 of 2
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HP Recommended

@PeterKra

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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