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‎05-30-2022 11:30 PM - last edited on ‎05-31-2022 08:14 AM by HP Administrator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I got a "cracked" EliteBook 840 G3 that has released in 2016, the battery is so weird that the screen turns off whilst having 50% of the battery.

Battery info

  • Warranty Type: 3
  • Cycle count: 246 / 1000
  • Manufacturer: 333-42-23
  • Serial Number: 51010 2021/09/21
  • Temperature: 25 °C
  • Current: 863 mA
  • Failure ID: PLLEMV-ARXB4P-MFGK6K-C0DR23
  •  
  • Terminal Voltage: 12991 mV
  • Design Voltage: 11400 mV
  • AC Power: Yes
  • CT Number: 6DJGK33CF6TQ85
  • Design Capacity: 43 WHr
  • Full Charge Capacity: 16 WHr (36%)
  • Remaining Capacity: 5 WHr
Category:
1 REPLY 1

‎06-19-2022 09:04 AM

HP Recommended

Hello @Nick666 

 

Please tell me the full product name and product number (p/n) of your notebook.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

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