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‎02-08-2021 05:54 PM

HP Recommended
Product: HP ENVY 17
Operating System: Microsoft Windows 10 (64-bit)

Bought in Oct 2020, went to repair because computer will randomly shut down after 30 min on power adapter so it went to repair (by the way i purchased the care pack also).  After being on support/tech for about 2 hrs they said def problem send in and when i got it back they re installed windows.  IT crashed again, so I got a case manager and he said they would def fix it (jonathan nevarez) and sent in again, got it back and within 3 hrs it crashed again    So i have owned an HP for 3 1/2 months and it has been garbage since the beginning and still won't stay on on ac adpater (yes they ahve replaced it) and yet they still just want me to ship it back AGAIN!

1 REPLY 1

‎02-12-2021 01:04 PM

HP Recommended

@normanky

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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