Best2Serve Warranty

JayG1974 · ‎10-12-2018

I am receiving popups that look genuine about my warranty expiring. When I followed one it asked for £18.40 for 2 years to a company called best2serve who are an agent for HP )apparantly). It all looks very legit except it says my warranty expired on theth June 2018. I only bought the laptop new one week earlier from PC World so surely it is till under warranty.

I very nearly bought this and then had second thoughts. PLease help

I also have amnother laptop that is about 18 months old. Is there a way I can check its warranty status online?

Thanks

Jamie

erico · ‎10-12-2018

Use this link to check the warranty

https://support.hp.com/us-en/checkwarranty

You can submit a dispute to HP to validate your warranty. See the following document to see how that can be done.

https://support.hp.com/us-en/document/c05084516

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

JayG1974 · ‎10-12-2018

Hi I receive the following message. My laptop was bought from PC World (like Frys in USA) a reputable store. Does the message mean the warranty is with the store

HP Notebook - 15-bw551sa

Warranty status details for your product: Product sold by third party

Check another product

Serial NumberCND8084BVN

Product Number3CE85EA

HP manufacturer/base warranty

Warranty type

Manufacturer Warranty

Service type

No available service

Status

Product sold by third party

Start Date

N/A

End Date

N/A

erico · ‎10-13-2018

It is not clear as to which laptop we are talking about. For the one you stated that you recently bought, you can dispute the warranty date at the following web document by providing information to HP for the company to review.

https://support.hp.com/gb-en/document/c05084516

When I look up your PC by its product name, I see it is a 2017 PC. The factory warranty for a non-premium or high-end business PC is for one year.

That would mean that if you purchased it before October 13 2017, the free factory warranty has expired, unless you purchased an extended warranty or Care pack with HP or a care plan with PC world. The Care Pack is indeed done through Best2Serve, an HP Partner.

HP Care Pack in the UK

https://www.best2serve.com/en-gb/page/wex_landing?utm_source=hp.com&utm_medium=referral&utm_campaign...

If you did purchase a care plan with PC World, you can contact them through the web forms at the following link.

https://www.pcworld.co.uk/gbuk/protect-296-theme.html

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question