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Rossman02
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Bios Locked HP G2 840

HP Recommended
HP 840 G2
Microsoft Windows 8 (64-bit)

Need some help with Bios locked on HP G2 840 Laptop. I purchase these while back & just gettinga round to them. I go into bios says type administrator password in click it 3 times just says power off & back on. Doesnt give me any hash codes or anything. Please if someone could help me this would be greatly appreciated very much.

2 REPLIES 2
REO51ST
Level 16
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Message 2 of 3
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HP Recommended

Welcome to the HP Support Community @Rossman02

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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Rossman02
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HP Recommended

I dont have the original receipt or anything sense i bought these used from a Asset management comapny online on ebay.

 

 

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