Create an account on the HP Community to personalize your profile and ask a question
01-03-2019 08:32 PM
Need some help with Bios locked on HP G2 840 Laptop. I purchase these while back & just gettinga round to them. I go into bios says type administrator password in click it 3 times just says power off & back on. Doesnt give me any hash codes or anything. Please if someone could help me this would be greatly appreciated very much.
01-03-2019 08:38 PM
Welcome to the HP Support Community @Rossman02
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
Didn't find what you were looking for? Ask the community